Hongzhi Technology

Policies & support

Security & data requests

Contact the right team, report a concern and follow up on privacy, deletion or security requests.

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This page explains how to report a vulnerability, raise a privacy concern, or request action concerning your data. Shenzhen Hongzhi Technology Co., Ltd. (深圳弘治科技有限公司) operates this website.

Choose a contact

These email addresses are the channels for submitting and following up on a request. You do not need to create a website account.

What to include

Describe the affected page or service, what happened, when you noticed it, and how we can reply. If relevant, include reproduction steps or a screenshot with private information removed. For a data request, identify the relevant correspondence or service relationship and the action you are requesting.

Please do not send Amazon or TikTok Shop passwords, API secrets, authorization tokens, or copies of other people's data. Do not access or alter information belonging to other users when investigating a concern.

How we handle reports

  1. Submit. Send the concern to the relevant address above. For a security issue, describe the potential impact so we can assess it.
  2. Verify. We review the information and may ask for reasonable clarification. For a data or authorization request, we verify that you are entitled to make it. We do not need your Amazon or TikTok Shop password for this verification.
  3. Confirm and track. We acknowledge the report and use the same email thread to track questions, relevant updates, and your follow-up messages.
  4. Investigate and act. We investigate the concern and take the appropriate corrective or data-handling action. If information must be retained under applicable law or a request cannot be completed as submitted, we explain the limitation.
  5. Report the outcome. We reply with the result and any action you need to take. You can reply to the same thread with further questions or evidence.

We prioritize reports according to their impact and keep the reporting person informed as the matter is handled. Please use the existing email thread for follow-up so the relevant context stays together.

Advertising authorization and data

Our Amazon Ads API integration is in development. This website does not currently provide advertising account authorization or perform advertising API operations. When the integration becomes available, its authorization instructions will explain how to withdraw access.

You may contact us to request withdrawal of authorization, investigate possible misuse, or request deletion of associated data. We will verify the request and act within its scope, including stopping the relevant processing and deleting information no longer needed for an authorized purpose, subject to applicable legal retention requirements.

For the information covered by this website and the planned advertising integration, read our privacy notice.

TikTok Shop authorization and data

The planned US service will use AWS servers in a United States region. See our US hosting and data location information for the storage arrangement and the separate treatment of personnel locations and remote access.

The TikTok Shop connection is in development. Once available, merchants will authorize their shops through TikTok Shop’s official flow, and the connection instructions will explain how to revoke access. Ending authorization will stop further retrieval for that connection; it does not by itself constitute a request to delete previously retrieved data.

To request disconnection, correction or deletion, email contact@hongzhitechnology.com with your company, the relevant shop identifier or market, and the action requested. We will verify your authority to act for the shop, then follow the process above. Please avoid including buyer details; never send a password, access token or app secret.

Report suspected unauthorized shop access or misuse to dev@hongzhitechnology.com. The planned information and purposes are described in our TikTok Shop privacy notice.